Returns & Exchanges

We want you to be completely satisfied with your Jackery United Kingdom purchase. If your new fashion items aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Label and Post

  Print your prepaid shipping label, attach it to the parcel, and drop it off at any designated local collection point across the UK.

• 4.
  Receive Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 working days.